1. Confirm the endpoint device is powered and connected to the correct school network

    Do not troubleshoot Campus Bell while the device itself is offline.

  2. Check Zones & Endpoints

    Refresh status and see whether the device is discovered, paired or recently active.

  3. Verify server reachability

    The endpoint must be able to reach the Campus Bell Server LAN address/port.

  4. Check network isolation

    Wi-Fi client isolation, VLAN ACLs or routing can block local endpoint communication even when Windows is configured correctly.

  5. Reconnect or re-pair only after identifying the cause

    Avoid deleting a known-good device record as the first troubleshooting step.